Frequently Asked Questions
What is your availability?
Virtual sessions are typically available within 1–2 weeks. If you have an urgent case, you can email Cathy at training@pupstandingacademy.com to check her calendar. We can't make any guarantees of sooner availability.
What session length is right for me?
For dogs who exhibit resource guarding, you'll get the most out of our Resource Guarding Foundations Course.
20-minute sessions are a perfect option if you have specific questions about one or two dog training skills or problem behaviors. These shorter sessions are a good choice for follow-up "check in" sessions. These mini-sessions include your session recording so you can go back and review if needed. (20-minute sessions do NOT include any ongoing email or text support).
45-minute sessions are a nice balance between a short mini-session and a full hour session. Choose this length if you have questions about multiple training issues or behaviors, or want live feedback on your training exercises. These sessions include one week of ongoing text/email support.
60-minute sessions allow Cathy to provide you with more in-depth coaching and discussion. If your dog has behavioral issues or you have questions about a variety of training cues or behaviors, choose a 60-minute coaching session. These sessions include two weeks of ongoing text/email support.
Want ongoing access to trainer support? Or is your dog struggling with separation anxiety, leash reactivity, or other behavior issues that require long-term management and treatment? The multi-session package is your best choice! You get four live virtual one-on-one sessions (60 minutes each) and 4 weeks of ongoing email and text support.
How do I schedule my appointment?
Upon purchasing a training session, you'll be able to immediately schedule your session with Cathy by clicking the link included in your purchase receipt.
Sessions are held via Zoom. You will receive a unique zoom meeting link via email.
Can I purchase more than one training session?
Absolutely! If you find yourself in need of coaching more than once, simply purchase an individual session again or save money by purchasing the multi-session package.
If you're unsure how many to purchase, Cathy will help you determine how many sessions you might need and how often during your initial session.
Do you offer in-person private dog training?
Yes! Cathy offers in-person private dog training sessions for the North Seattle area. Learn more about scheduling an in-person session and her service area here.
What dog training methods do we use?
Training should be fun for both you and your dog! Our training methods are force-free and focus on positive reinforcement — this will help you build a strong and trusting relationship with your dog. You'll learn how to read canine body language and better communicate with your dog so they actually listen to you.
Positive training doesn't mean permissive — you'll learn how to use effective consequences that don't rely on using force, pain, fear, or intimidation.
Positive training isn't just about food treats — although they are a powerful tool. You'll learn how to figure out what your dog finds rewarding besides food and how to use this to get the behavior you want!
Does my dog have to participate in the session?
Not necessarily! Your coaching session might be focused on answering your specific questions about potty training, separation anxiety or helping you plan out your home setup for training success. These types of coaching sessions do not require that your dog be actively participating the entire time — they can hang out on their comfy dog bed while we chat.
For basic obedience training, or if you're dealing with an issue that would be helped with certain training skills, I'll ask you to call your dog over to join us to practice. This way I can provide you with real-time feedback so you can feel confident in your dog training skills.
Can more than one person participate in the coaching session?
Absolutely! The more members of your household involved in your dog's training the better! However, one-on-one coaching sessions are limited to household members or pre-approved caregivers only (e.g. dog walker or pet sitter).
Can I get a refund if I'm unhappy with my purchase?
Virtual private dog training sessions are non-refundable.
If you cannot attend your private training session, please let us know no later than 24 hours before the session. If we do not receive a reschedule request at least 24 hours before the session, it will be considered a no-show. Rescheduling requests are limited to once per student per session purchased.
Start Anytime, From Anywhere!
Cathy offers expert guidance for dog owners through virtual courses, one-on-one virtual coaching, and in-person dog training and behavior consultations in the Seattle, Washington area. She teaches group dog training classes at Seattle Humane in Bellevue, Washington.
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